About EPSi | EPSi Healthcare Financial Decision Support
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You need the full picture. And you get it with EPSi.

Healthcare systems face increasingly complex demands on their financial organizations. New market requirements are forcing organizations to analyze more data than ever. Hospitals need to address complicated business needs including bundled payments, accountable care organizations, value-based care, population health, increasing labor costs and integration across product lines.


It’s not business as usual anymore.

In today’s market, a hospital’s financial, operational, and clinical leaders need to incorporate, analyze and utilize data across the entire episode of care to drive the organizational transformation required to succeed.

Our Platform & Network Partners

RealCost is built from the ground up on the AWS cloud platform, the world’s most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally. Millions of customers —including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. EPSi is an AWS Advanced Technology Partner.

EPSi is partnering with the Healthcare Financial Management Association on an ongoing research and content series focused on analytics. The “Return on Analytics” program will report on the results of research on how health systems utilize data to sustain operational excellence and address rising care expenses, including how to achieve the best possible return on their analytics investments and fuel the strategies that move them past the data connection chasm. The research will explore how providers plan to use data to achieve better results both clinically, operationally and financially.

Our Leadership

John Gragg, SVP and Executive Director, EPSi Solutions and Services

John is an experienced healthcare consulting leader and a 30-year veteran of decision support systems and data warehousing/business intelligence for the healthcare provider market. His track record includes selling, directing, and managing several of the largest DSS rollouts in the industry (HCA and Sutter).

John pioneered leading edge decision support practices in his consulting career, including product line budgeting, RVU development testing, and decision support balancing governance, and for four years was a managing director at Deloitte. John has held numerous, key senior executive positions for leading HIT and DSS vendors (HMS, Cerner, EPSi, Eclipsys) and played instrumental roles in their successes and growth.

At EPSi, John manages finance, operations, services and solution delivery. John’s passionate about making an impact in this industry.

Standing out in a crowd

You’ll be able to pick John out of the crowd because he’s the one doing the listening.

Outside of work

Outside of business hours, John stays up late building and wiring his own computers.  When he’s not busy making sure his clients get the most value from their decision support implementations, you can find him tweaking his latest hardware creation.

Sandra Hendren, Chief Data Scientist

Sandra leads EPSi’s big data and data science practices. She has guided many organizations in creating and developing data science and big data teams, products, and services.

Prior to joining EPSi, she was the Chief Data Scientist and Analytics Specialist for UnitedHealth Group’s Advanced Computations Lab responsible for conceptualizing, defining, designing, and managing the implementation of the analytics and predictive analytics portions of the future healthcare system. She was also a founder and managing director at PerformaMetrics, a strategic analytics firm that develops proprietary predictive models and SaaS applications by integrating external market data and companies’ internal performance data to predict, measure, and monitor market penetration, sales performance, and to forecast product demand. Sandra has also been an adjunct senior lecturer at Harvard University. 

Sandra holds both an M.S. in Psychometrics and a Master’s degree in Statistical Computing from the University of North Carolina at Chapel Hill.

Standing out in a crowd

You’ll be able to pick Sandra out of a crowd because she’s constantly looking for and discovering patterns and connections.

Outside of work

When she’s not dazzling people with her brilliant mind, Sandra leverages her background as a competitive horseback rider by volunteering with Windrush Farm, the oldest hippotherapy facility in the U.S.

Ryan Self, Vice President of Professional Services

Ryan leads the EPSi consulting practice. His main goal is to ensure that clients fully leverage their EPSi software by creating solutions to address their most pressing business challenges so they can get the most out of their investment. Since joining EPSi in 2016, Ryan has grown the management consulting team exponentially, reflecting the need our clients have to develop innovative solutions to ensure that they’re successful in controlling costs, guiding organizational strategy, and making sound financial decisions.

He joined the team from Deloitte Consulting, where he spent more than six years in the healthcare consulting practice managing work focused on margin improvement, strategic, and decision support. Clients benefit from his and his team’s experience at some of the most prestigious consulting firms in the industry, including Accenture, PWC, and Deloitte.

Standing out in a crowd

You’ll be able to pick Ryan out of a crowd because he’s the one laughing, sincerely, at everyone’s jokes.

Outside of work

Ryan enjoys traveling the world with his family on epic adventures, from climbing mountains in Nepal to scuba diving off the coast of New Zealand to wine tasting in South Africa to going on safaris in Tanzania – where he learned the correct pronunciation of “Tanzania.”

Samuel Lee, Director of Product Management

Sam leads the Product Management group at EPSi, for both RealCost cloud and EPSi platforms. As Director of Product Management, he is responsible for developing, defining, and overseeing the RealCost and EPSi product roadmap throughout the product lifecycle, and for working with the entire product team to ensure that our software delivers and performs as promised. 

Same spent more than seven years with Deloitte prior to joining EPSi as a product manager in 2017. He earned his undergraduate degree at Emory University and his MBA at Emory University – Goizueta Business School.

Standing out in a crowd

Sam is often the tallest person in the room, literally towering over his colleagues and friends.

Outside of work

Sam is known for his intensively competitive approach to sports, so when he’s not transforming the EPSi vision into software, he’s relentlessly driving toward the hoop.

Mike Grimsley, Director of Development

Mike leads the development team for EPSi. With deep experience as a consultant, developer and project leader, Mike developed the EPSi core system. He’s been with EPSi for 17 years and is the longest-tenured employee.

Mike has worked in many positions at EPSi and has extensive knowledge of the product, architecture and business domains. He builds on his experience in the finance and software field working for Edward Jones and Mitchell Humphrey Software and has consulted with AT&T/Southwestern Bell, MEMC and Express Scripts.

Standing out in a crowd

You’ll be able to pick Mike out of the crowd because he’s at both the Grateful Dead and the Pearl Jam shows.

Outside of work

When he’s not busy solving problems at work, Mike spends time seeking out adventures from fishing at a secluded (and secret) lake in Canada to perfecting his meat-smoking technique.

Tim Nolan, Director of EPSi Learning

In his role as the Director of EPSi University, Tim’s focus is on the learning and development of both client and internal EPSi teams to effectively deliver value from EPSi software and services and best practice decision support processes.

Prior to joining EPSi, Tim was a specialist leader with Deloitte Consulting for 14 years. At Deloitte Tim served as a senior project manager where he and his team conducted DSS assessments, implemented multiple decision support systems, and standardized best practice processes for budgeting and cost accounting. He delivered management reporting for some of the largest health care providers and academic health systems in the US. Additionally, Tim was responsible for developing client-specific training content and experience-based analytics learning.

Tim also worked for Northside Hospital in Atlanta for 15 years in multiple roles within the decision support and managed care departments. Tim earned his MBA and MHA from Georgia State University.

Standing out in a crowd

You’ll be able to pick Tim out of the crowd because he’s the one quietly observing how they are interacting so he can join the line that’s moving fastest.

Outside of work

When not searching for better ways to improve how clients experience EPSi’s solutions by providing world-class learning opportunities, Tim spends as much time as possible with his two sons, having fun and teaching them how to become great men.

Scott Peterson, Director of Support

Scott is the leader of the support team at EPSi. Most recently, he led the support organization at United Health Group’s OptumInsight. He spent nearly a decade at Target, where he focused on operational leadership. While there, he developed a corporate-wide initiative to ensure executives were aligned with property management teams to deliver world-class shopping experiences for Target customers.

Scott’s goal and vision for the EPSi support organization is to grow and strengthen our ability to deliver world-class service with a clear focus on our customers. A big believer in collaboration, Scott is focused on collaboration between support and development to inspire excellence and knowledge sharing between these two important organizations.

Standing out in a crowd

You’ll be able to pick Scott out of a crowd because of his fierce dedication to the official state sport of Minnesota: ice hockey.

Outside of work

Outside of business hours, literally every month of the year, you might find Scott on a golf course. He recently achieved his goal of golfing every month of the year in his home state of Minnesota.